Support
Need help? Email us at support@almalab.ai. Please include your app version and device model. We aim to reply within 2 business days.
Common questions
How do I restore my purchase? Open Pro in the app and tap Restore purchases. Use the same Apple ID you bought with.
How do I cancel my subscription? Settings → your name → Subscriptions → Simmu → Cancel Subscription. Deleting the app does not cancel it. See Terms of Use.
How do I request a refund? Refunds are handled by Apple at reportaproblem.apple.com.
How do I join or leave a shared kitchen? Open More → Family and enter the invite code you received, or choose Leave kitchen. You take a copy of your recipes with you.
How do I delete my account and data? In the app: More → Family → Delete account. Details in the Privacy Policy, or email us and we will do it for you.